Getting your hands on fresh eyewear add-ons ought to be an entirely seamless journey from start to finish. We prioritize swift fulfillment so that your items move securely from our fulfillment center directly to your doorstep without unnecessary delays. Regular orders generally prepare for shipment within a brief one to three business days window. However, because prescription lenses require meticulous, customized craftsmanship and absolute precision in measurements, shoppers should anticipate a dedicated manufacturing period lasting between fifteen and twenty business days before the package leaves our facility.
Once your items clear the warehouse, you have the freedom to choose a delivery speed that matches your schedule. Standard postal transit typically requires three to five business days to arrive. If you need your new frames much faster, an expedited two-day delivery choice is readily accessible, though this rapid option cannot fulfill shipments heading to military post office boxes. For custom prescription configurations, dispatching usually takes place within three to five business days right after the initial manufacturing phase concludes successfully.
Achieving absolute comfort and the right fit inspires our flexible domestic return and exchange framework. If any item fails to satisfy your preferences, an extended forty-five day timeline starting from the delivery date permits complimentary returns or simple swaps. Kicking off this procedure is as easy as heading over to our online returns hub and completing the straightforward prompts. Apparel items must retain their original tags completely attached because items missing tags cannot qualify for a refund. After our team receives and inspects the sent-back merchandise, confirmation notices go out digitally, and approved funds typically reflect in your account within seven business days. Selecting an exchange instead translates to digital store credit issued immediately after processing finishes.
International customers can also send items back by following tailored international guidelines. Global patrons cover all transit expenses associated with sending items back. Overseas shipments must travel straight to our main California processing hub situated on Cass Street in San Diego. When preparing your package, verify that the glasses rest safely inside their original protective pouch and hard case, or substitute them with a durable alternative box if the originals are gone. Enclosing a brief handwritten note containing comprehensive order details, account information, and explicit refund instructions helps streamline the verification steps. Upon delivery, specialists examine the items to verify their pristine condition before issuing full reimbursements through the original payment channel.
Our dedication to superior client assistance stays steadfast through every single stage of your shopping experience. For extra policy clarity, checking out our frequently asked questions section delivers instant answers. Our knowledgeable support team remains fully prepared to resolve any question, ensuring a rewarding and pleasant encounter. Your ultimate satisfaction fuels our daily mission, and providing extraordinary care remains our permanent pledge to every single buyer who chooses us for their eyewear necessities.
